Utah Security Officer Practice Test

A noisy group forms a protest at the entrance to your store/mall, what do you do?

1. Direct them to leave and advise them if they fail to comply they will be arrested for trespassing

2. Monitor the group and call the authorities if necessary to protect people or property

3. Arrest the leader for engaging in prohibited activity

4. Call 911 and ask the police to attend and arrest trouble makers

The correct answer is: Monitor the group and call the authorities if necessary to protect people or property

The correct response in this situation is to monitor the group and call the authorities if necessary to protect people or property. This approach prioritizes safety and allows for an appropriate, measured response to a potentially volatile situation. By monitoring the group, you can assess their behavior and determine if it escalates to a point where intervention is necessary. This involves paying attention to how they are interacting with each other and the surrounding environment. If the protest leads to a disruption or poses a risk to the safety of individuals or assets, involving law enforcement ensures that the situation is handled appropriately by those trained to manage public disturbances. This choice aligns with the principle of de-escalation, where maintaining a calm presence can help prevent the situation from worsening. Engaging law enforcement at the right moment allows professional officers to address any legal violations while ensuring that your role as a security professional remains focused on monitoring and protecting property and individuals rather than escalating tensions. The other responses suggest a more confrontational approach that may exacerbate the situation, neglect the importance of assessing risk carefully, or assume responsibilities (like making arrests) that are outside of the security guard's jurisdiction. Prioritizing safety and seeking professional assistance is key in such scenarios.