Utah Security Officer Practice Test

What actions are appropriate to take when dealing with a person with a mental illness?

1. Being honest with a person

2. Not using humour or sarcasm with the person

3. Both of the above

4. None of the above

The correct answer is: Both of the above

The answer is "Both of the above" because when dealing with a person with a mental illness, honesty and respect are fundamental. Being honest helps build trust, an important aspect of any interaction but specifically when interacting with someone with a mental illness. This shows that the security guard takes the individual's condition and feelings seriously. On the other hand, not using humour or sarcasm is also important as it might be misinterpreted or even offensive to the individual, potentially escalating the situation. Furthermore, these attitudes can come off as disrespectful or belittling, which can deteriorate rapport. Therefore, both being honest and refraining from using humour or sarcasm are appropriate actions when dealing with a person with a mental illness.